Normal platform performance and access have been restored. We apologize for any inconvenience this has caused and thank you again for patience.
Posted Nov 16, 2018 - 20:05 UTC
We are continuing to make progress in restoring normal platform performance and operations. While most users should now be able to use the platform normally, a subset of users is still affected. If you are still not able to properly use the platform, thank you for your patience as we work towards a complete fix.
Posted Nov 16, 2018 - 19:50 UTC
We identified the source of the performance issue. Our engineers are working towards restoring normal platform operations.
Posted Nov 16, 2018 - 18:15 UTC
WHAT IS HAPPENING: Some users are currently not able to access the NA1 platform or may experience slower than usual performance.
WHAT IS AFFECTED: At this time, the general functionality of the NA1 platform is affected due to the performance issue.
WHAT IS THE STATUS: We are actively investigating and working on restoring normal performance. Thank you for your patience.
Posted Nov 16, 2018 - 17:26 UTC
This incident affected: North America (Web Portal).