Slow Down / Performance Issues

Incident Report for Taulia, Inc.

Resolved

This incident has been resolved.

Posted Apr 29, 2019 - 20:27 UTC

Update

We are continuing to monitor for any further issues.

Posted Apr 29, 2019 - 19:58 UTC

Monitoring

We have identified and fixed the source of the issue. Our engineering team is currently monitoring the system to ensure normal platform performance.

Posted Apr 29, 2019 - 15:26 UTC

Investigating

WHAT IS HAPPENING: Some users are getting a "timeout" error when accessing the NA1 (login.taulia.com) platform. Affected users are not able to log in due to the error.

WHAT IS AFFECTED: NA1 (login.taulia.com) platform only.

WHAT IS THE STATUS: Our engineers are investigating and are working quickly to restore normal platform functionality.

Posted Apr 29, 2019 - 14:15 UTC

This incident affected: North America (Web Portal).